//Quick answer
- Residential: one family's demand, one water heater, a service call about certainty.
- Commercial: continuous demand, grease and volume, hot water that cannot stop, a call about hours lost.
- Same crew, same licence, same published drain and jetting prices; scheduling and documentation handled by the office.
01Definition
What is different about the work?
Volume and continuity. A restaurant line carries grease all day; a salon line carries hair across several bowls; a multi-unit building shares a lateral among many units. Water heaters are light-commercial tanks or recirculation loops with continuous demand. The tools are the same; the load and the stakes are not.
What is different about the call?
A business needs the problem fixed around its hours, documentation of licence and insurance, an invoice its office can process, and a camera picture that shows whose line the problem is in when the building is shared. Those are office questions, and the office handles them.
02Which fits
When is a job light commercial rather than residential?
Restaurants, salons, retail shops and multi-unit buildings are the building types Done-Rite serves. A property manager, small business owner, restaurant or retail operator inside the cities Done-Rite serves is the commercial customer.
When is it beyond what Done-Rite is sized for?
A job needing multiple crews at once, or a commercial scope well beyond light commercial. A larger company serves that customer better, and the office will say so.
//Side by side
Residential service
- Published prices on every money service
- Same plumbers on repeat visits
- No trip charge
- Sized for a household's demand
Commercial service
- Jetting and camera built for volume lines
- Light-commercial water heater and recirculation service
- Documentation on request
- Pricing beyond drains and jetting quoted on site
- Invoicing terms not published
03What goes wrong
What goes wrong when a business gets residential-style service?
A snake on a grease line every month instead of scheduled jetting. A residential water heater trying to keep up with a dish machine. A drain problem in a shared line billed to the wrong tenant because nobody put a camera down it.
04Proof
- California CSLB C-36 licence #998069. Licensed, bonded and insured, with workers compensation.
- A camera goes down the line before anyone quotes a drain or sewer repair, and the camera inspection is included with the $99 drain snaking.
- No trip charge, a 1-hour response time, and 24/7 emergency service.
- Six plumbers averaging more than 9 years in the trade each, plus a General Manager with 25+ years.
05Action
Set up commercial service
Hydro jetting $650 to $850 per line, main line cleaning $99 to $350 with camera, commercial water heater work quoted on site. No trip charge. Ask the office about scheduling and documentation.
//Keep going
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//Terms used in this guide
Where this applies
Done-Rite runs these calls across Orange County from its shop in Anaheim, CA, with no trip charge in any city it serves.
Common questions
Yes. Commercial plumbing as well as residential, including commercial water heaters, hydro jetting and drain and sewer work.
